These Terms & Conditions apply to travel services arranged by Sunshine Travels, including domestic and international flights, hotels, holiday packages, visa assistance, travel insurance, forex and related travel services.
2. Bookings and confirmations
A booking is subject to availability and is confirmed only after the applicable booking requirements, documentation and payment have been completed and Sunshine Travels has confirmed the booking.
Prices, availability, schedules and conditions may change before confirmation. Once confirmed, the terms of the relevant airline, hotel, tour operator, insurer, visa authority or other service provider may also apply.
3. Passenger information
Customers are responsible for providing accurate names, dates of birth, passport details, contact information and other information required to make the booking. Incorrect information may result in additional charges, denied boarding, cancellation or other consequences.
4. Travel documents and visas
Travellers are responsible for holding valid passports, visas, permits and other documents required for their journey. Visa assistance provided by Sunshine Travels does not guarantee visa approval, which is determined by the relevant embassy, consulate or authority.
5. Payments
Payment requirements and deadlines depend on the service booked. Customers must complete payment within the communicated deadline to retain the applicable fare, room, package or reservation.
6. Third-party suppliers
Flights, hotels, insurance, tours, transport and other travel components may be supplied by third parties. Their own terms, restrictions, schedules and cancellation policies may apply.
7. Changes and cancellations
Changes or cancellations are governed by the applicable supplier rules and Sunshine Travels’ Cancellation & Refund Policy. Additional fare differences, supplier charges, service fees or other applicable costs may apply.
8. Force majeure
Sunshine Travels is not responsible for disruption caused by events outside reasonable control, including natural disasters, weather, strikes, government restrictions, border closures, war, civil unrest, pandemics or airline and supplier operational disruptions.
9. Limitation of responsibility
Sunshine Travels will assist customers with travel arrangements but cannot guarantee the performance of independent airlines, hotels, insurers, visa authorities or other third-party providers.